Working closely with our clients and partners, we strive to understand complex problems, envision the future, and unite stakeholders in "raising the floor" in healthcare and social service delivery. We work in three areas:
We strive for impact. We work in three areas: Heading link
Advising
We provide advising services to our partners in the healthcare system, as well as government agencies at the city and state level. We employ interdisciplinary methods rooted in human-centered design to create more effective ways of delivering healthcare and social services.
Our offerings include:
- Service design and planning
- Design strategy
- Visual communication design
- Qualitative research and lit reviews
- System and experience mapping
- Implementation and evaluation
- Workshops, facilitation and stakeholder engagement
Research
Clinical research is at the heart of healthcare innovation. We partner with discovery and delivery science teams to help research fit the people, contexts and systems that are essential to a study’s success.
Our offerings include:
- People-centered study planning (including novel approaches like decentralized and real-world trials)
- People-centered protocol development
- Holistic recruitment and retention strategies
- Site visits to homes, schools, communities or clinics
- Participant engagement strategies
- Study experience mapping
- Preparatory observations, interviews or surveys
- Print and digital study material design
Education
We teach medical professionals and students to appreciate and practice design pedagogy. We help them learn to think in terms of systems, context and stakeholder needs.
Our offerings include:
- Design thinking education for students and healthcare professionals
- Design fieldwork experiences and internships
- Curriculum development, evaluation and strategy
- Fellowship training and partnerships